Responsibility Gaming

Our Responsible Gambling Policy

• believe gambling should be a funexperience
• believe an informed customer is responsible for their own behaviour
• believe that customers should be encouraged and assisted to stay in control
• is committed to spotting potential problem gamblers and helping them to help themselves stay away from harm
• is committed to raising awareness of responsible gambling

Whilst the majority of people do gamble within their means: for some, gambling can become a problem. It may help you to keep control by remembering the following:

• Gambling should be entertaining and fun and not seen as a way of making money
• gamble what you can afford to lose
• Avoid chasing losses
• Keep track of the time and amount you spend gambling

We recommend that you set limits for the amount of time and money that you devote to gambling. You should only increase your deposit limit after carefully considering if you can afford to do so. Never decide to increase your deposit limit just because you have lost money and think that by gambling more you will win it back. Customers that set limits before playing are much more likely to stick to them and be less likely to spend more time or money than originally planned.

If you are concerned about your gambling, then honestly answering the questions below may give you an idea of whether your gambling is problematic:

• Do you stay away from work, college or school to gamble?
• Do you gamble to escape from a boring or unhappy life?
• When gambling and you run out of money, do you feel lost and in despair and need to gamble again as soon as possible?
• Do you gamble until your last penny is gone, even the fare home or the cost of a cup of tea?
• Have you ever lied to cover up the amount of money or time you have spent gambling?
• Have others ever criticised your gambling?
• Have you lost interest in your family, friends or hobbies?
• Do arguments, frustrations or disappointments make you want to gamble?
• Do you feel depressed or even suicidal because of your gambling?

The more you answer ‘yes’ to these questions, the more likely you are to develop a gambling problem.Customers and family members who are experiencing problems with gambling should seek help. If you need to talk to someone about problem gambling contact GamCare: GamCare is a registered charity that provides confidential telephone and online support and counselling to anyone affected directly or indirectly by problem gambling. The GamCare National Helpline can be contacted on freephone number 0808 8020 133 (free calls from all UK landlines and most major mobile networks) everyday from 8am to midnight.